We want you to be entirely delighted with your clothes shop purchase. If you are not satisfied for any reason, we will issue a refund subject to the following conditions:
The item must be the following to be eligible for a refund:
- It is unworn and in its original state.
- Returned within ten days after the purchase
- A receipt or proof of purchase is required.
- Please keep in mind that we do not provide returns on clearance or final sale products.
How to Get a Refund
Please contact our customer service staff at iUbuntuApparel@gmail.com to seek a refund. You must provide your name, order number, and reason for the return. Our customer care representatives will walk you through the steps.
We will handle the refund after we receive the returned item and verify that it fits the qualifying conditions. The refund will be provided to the original payment method, and it may take up to 10 business days for it to reflect in your account.
Please keep in mind that the original shipping cost as well as any extra expenses are not refundable.
Please contact our customer care staff if you want to exchange your item for a different size or color. We will walk you through the steps and assist you in finding a suitable substitute.
Items that are damaged or defective
Please contact our customer care staff right away if you get a damaged or faulty item. We will issue you a return shipping label and walk you through the entire procedure.
We have the right to deny a refund if the item does not match the qualifying requirements or if we feel that our refund policy is being abused.
Thank you for buying at our clothing store. Please contact our customer support staff if you have any questions or complaints regarding our refund policy.